Contact
Reach out to our dedicated Support Team via email for prompt assistance!
Reach out to our dedicated Support Team via email for prompt assistance!
Services
Services and Warranty
We offer a variety of service, support, and warranty options to optimize your smart-Kage system and experience. Our dedicated team provides tailored assistance during each phase of your journey with us – from selection and ordering, to onboarding and implementation, to maintenance and support. Service options include:
STANDARD
Lifetime access to online knowledge base
Access to WebHelp assistant
Software updates (within owned software version)
72 hour support response via email
ADVANCED
All of STANDARD, plus:
48 hour priority support response via email
Basic hardware warranty (5 years max)
PREMIUM
All of ADVANCED, plus:
24 hour support response via email
Premium hardware warranty (5 years max)
Expedited hardware replacement
Software upgrades (new versions as released)
Priority support service
Dedicated Customer Success Manager (incl. quarterly meetings)
Annual system maintenance check (remote)
Data analysis consultation (10 hrs/year)
Contact
Contact our team to learn more about available services and warranty coverage.
Let's get in touch!
Office
Block B, Imperial Works
Perren Street, London NW5 3ED
United Kingdom
Hours
M-S: 8 - 19
S: Closed